Terms & Conditions

Terms & Conditions for Live Fish

We have the following Special Conditions applicable to the live fish we supply.

The fish is sold "as is" and KoiNet cannot be responsible for any innate condition the fish may have, other what this conditions provide for.

You buy live fish from KoiNet on that express condition that once the fish is placed in your hands, the risk and responsibility passes to you. It is your responsibility to provide adequate care for their wellbeing and survival. We cannot control the conditions under which you place the fish and cannot accept responsibility for your actions.

Live fish cannot be returned willy-nilly to use and will not be accepted for return delivery from any party. If you have a valid claim and were misled in some way, we may offer a discount and try to come to an agreement, but for biosecurity reasons fish cannot be taken back and sold to another customer. It will either have to be destroyed or we need to come to an agreement which may include the option for you to keep the fish.

Fish are guaranteed for minimum period of 7 days after arrival in the country if pre-paid import orders, or 7 days after delivered from a local source. Despite this guarantee you are to keep records and photo's to substantiate your claim. Any claim will be relayed back to original supplier. We/He will endeavor to compensate you for any losses should it can be proven than the fish were NOT in contact with third party fish for the entire period or this guarantee and that proper precautions were taken against pathogens . All dead fish must be photographed and kept in a freezer until the claim is finalized.

Failure to provide proper records and failure to contact KoiNet immediately will render this guarantee or subsequent claim null and void.

KoiNet is in no way responsible for the performance of the fish as they age. Whether quality improvement or degradation; growth or growth rate; colours fading or improving; develop deformities or any other condition of an innate or genetic origin.

This guarantee cannot be enforced while the fish is in the hands of a third party and while KoiNet cannot control the handling of the fish. The customer must accept that he is buying a living fish with all the uncertainty that it brings, and that he accepts full responsibility and barring mishandling, negligence, accidents and mishaps on our part, he has no claim against KoiNet.

KoiNet endeavours to take all the precaution necessary to deliver a healthy fish to the customer.


21/3/2013 as updated

Please view http://koinet.net/zz/index.php?main_page=page_3 for terms and conditions applicable to other products to.