need to know your rights, we need to know ours."
Terms and Conditions describe the relationship between you, the
purchaser and tus, he owners of the business and website.
- www.koinet.net, www.koinet.co.za,
are owned and operated by AquaNet Consulting of De Kelders,
Gans Bay, Western Cape, South Africa, (hereinafter referred
to as "KoiNet")
- AquaNet Consulting provides consulting and training
services to the koi and aquaculture sector
- KoiNet imports goods of an aquaculture nature from Japan,
Singapore, Taiwan and the USA and sells such goods across
South Africa, mainly by mail order.
- KoiNet manufactures and packs goods for the koi and
- KoiNet accepts pre-paid orders for live Nishikigoi (Koi
carp) from customers, imports the fish and arrange delivery.
- KoiNet travels to Japan and Singapore annually to select
Nishikigoi on behalf of customers.
- KoiTours arranges tours and allows customers to travel to
Japan and share our experience of this fascinating country.
- Visitors to the Websites (
or "customers" or ),
including those Users who purchase any products on the
are bound by these terms and conditions ().
If you do not agree to these T&C, do not continue to use
the Website. Your continued use of the Website will
constitute acceptance of the T&C, unmodified by you.
- You may initiate, continue and complete an order
independent of the website by email, phone, facsimile or in
person. These terms and conditions govern all business
conducted by KoiNet with you.
Unless clearly marked or indicated otherwise, goods and
services offered on the websites are stocked or offered for sale
Stocks of all goods on offer are limited and the availability
may change at short notice. KoiNet shall make all reasonable
efforts to ensure that when stock is no longer available, that
offers thereof are discontinued. However, should KoiNet be unable
to fulfill any order placed by you at the advertised price due to
stock having sold out, KoiNet will notify you and you will be
entitled to a refund of the amount paid by you for such product,
as explained in more detail in the Refund
Policy ("Refund Policy")
Pre-paid products are products or services you can order
in advance from us for our selection and purchase in a foreign
country on your behalf. These are no stock items and customers
must offer and pay a budget price on receiving an invoice. KoiNet
handles pre-paid orders on a 20% fixed margin basis, and any
variation is for your account assuming proper document proof is
Pre-paid products are not normal items held in stock, but
offered as generic product of which you specify or describe the
requirements, and offer a budget, and KoiNet uses your money to
purchase and import the product. The budget price may or may not
include the local component like clearing, import tax, vat and/or
local delivery and this will be indicated on the pre-paid invoice
to avoid uncertainty.
Gift Certificates can be accumulated and redeemed against the
purchase of pre-paid products.
Please note that although KoiNet endeavours to accurately
describe and/or depict each product on the Website, some
descriptions, images or photographs may be of a generic nature
and not specific to the particular product you wish to buy.
However, should you be dissatisfied with the product you receive
for any reason, you are entitled to return the product to KoiNet
for a full refund within 7 days of delivery. Please see
our Refund Policy in this regard (which explains how
and when you can be refunded, as well as how returns are to be
Inquiring by phone or fax; sending us email; or placing a
product in a shopping basket or adding it to a wishlist without
completing the purchase cycle does not:
- constitute an agreement of sale; and/or
- constitute an order for such product,
and as such, KoiNet may remove such product from the shopping
basket or wishlist if stock becomes unavailable and you cannot
hold KoiNet liable if such product is not available when the
purchase cycle is completed at a later stage.
- you electronically submit a properly completed order for
one or more products in your shopping basket;
- a legitimate invoice is issued; and
- payment is either authorized, or received by KoiNet in its
- By KoiNet: KoiNet reserves the right, for
purposes of preventing suspected fraud , to refuse acceptance
or process payment on any order, and/or to cancel any sale
concluded between you and KoiNet, in whole or in part, on
notice to you. KoiNet shall only be liable to refund monies
already paid by you (see KoiNet's Refund Policy in
this regard), and accepts no other liability which may arise
as a result of such refusal to process any order/sale.
- By You: Save for certain exceptions (including
live fish and pre-paid orders), and subject to certain
charges, the Electronic Communications and Transactions Act
25 of 2002 ("ECT Act") entitles you to cancel any
sale concluded on this Website within 7 days after date
of receipt of the goods and to obtain a full purchase
price refund. You may also cancel a sale where delivery is
delayed beyond the stipulated delivery date/timeframe (or
where none is specified, beyond 30 days from the order date).
Please read the Refund Policy for further details
in this regard.
The price of each product is displayed with the product
listing. In the event of a sale or special offer, the discounted
price is displayed.
The price on pre-paid imported perishable goods (eg
Nishikigoi) are determined by your budget amount, and only
becomes valid after issue of a pro-forma invoice and completing
Delivery charges differ depending on a variety of factors,
including product type, price, exchange rate, and weight, as well
as whether delivery is to be made within, or outside, the borders
of South Africa. Please see details of Koinet's delivery charges
by clicking here.
Value added tax at the rate of 14% is charged on goods bought
by South African residents. VAT is not payable on orders if both
the billing and the shipping address are international.
Import duties may be payable by recipients of goods in foreign
countries. Koinet does not know what import duties/levies may be
payable and cannot calculate or estimate such costs. You are
responsible for determining whether any such import duties/levies
are payable and, if so, the amount thereof.
Import duties and sales tax are included in the price payable
on pre-paid orders. This amount should be taken into
consideration when calculating the budget amount.
Should KoiNet be unable to meet the specification or budget
amount as per the pre-paid budget invoice, you and KoiNet will
enter into discussion which will result in either an new pre-paid
final invoice or a cancellation of order and refund as per Refund
KoiNet shall take all reasonable efforts to accurately
indicate prices and delivery charges. However, should products be
erroneously offered at incorrect prices and/or delivery charges,
KoiNet will not be obliged to sell products at such incorrect
prices and/or delivery charges, but shall refund monies paid by
you should you not wish to proceed with the purchase at the
correct price and/or delivery charge.
Payments can be effected in one of the following ways:
If you elect “Payment by credit card” or click the 2CO
button at the time of placing the order, you will be taken to the
2CheckOut site, where you must enter the card details as
requested. 2CheckOut will provide card verification and
collection of funds and reimburse KoiNet accordingly. If
successful, payment is reserved for KoiNet immediately and you
will be returned to the Website. If bank’s authorisation is not
obtained, the order will be cancelled. You can retry with a
different card, or simply try at a later date..
- Electronic Funds Transfer.
If you select the "pay by EFT' button, instructions will
be given on how to proceed with Electronic Fund Transfers into
KoiNet's bank account and it would be subject to the following
- the exact invoice amount must be paid;
- the payment must be identified by supplying the order
number and you surname in the reference section on the
- no transfers may be made from ATM's;
Fund transfer is done by you via the internet and the
standard precautions should be taken in this regard. KoiNet can
only react once the amount due is reflected and available on our
bank account. Be observant while doing such transactions. Use
your own PC or the PC at the bank, and never do banking from
public internet booths and facilities.
If you select the "pay by bank deposit' button,
instructions will be given on how to deposit monies into KoiNet's
bank account and it would be subject to the following rules:
- the exact invoice amount must be paid;
- If cash is deposited, however, allowance must be made for
cash deposit fees
- the payment must be identified by supplying the order
number and surname in the reference section of the deposit
- cheque deposits are subject to a clearing period of up to
- no bank deposits are accepted from outside the borders of
South Africa; and
- your order will be cancelled if you choose to pay by bank
- the amount due is not paid within 5 business days; or.
- the deposit is returned unpaid; or
- the correct amount is not paid
Bank deposits are carried out by you at a registered
bank. KoiNet can only react once the amount due is
available on our bank account as cleared for use.
For all purposes and payments, other than credit card
payments, our banking details are as follows:
- ABSA Bank, Current Account No 407 8582 507, Branch
Code 632005, or
- ABSA Bank, Savings Account No 911 4576 249, Branch
Some banks might require more: Gans Bay branch, Swift Code: ABSA JJ ZA
KoiNet delivers to addresses both within and beyond the
borders of South Africa, except for the following types of
- Parcels that contain illegal goods as per Internet Express
or South African Postal Services;
- Goods that are known to be not for sale in a country;
- Products and goods that are restricted or declared illegal
by 2CheckOut Inc;
KoiNet delivers live fish to addresses both within and beyond
the borders of South Africa, providing the following conditions
- Strict adherence to the protocol for live animals followed
by Singapore Air, KLM or Cathy Pacific
- All import paperwork must be in place and verified;
- A route to a destination is cleared and the recipient
notified by the airline; § Transit time to destination is
not beyond 48 hours.
- Inside the borders of South Africa
All KoiNet items listed on the Website
have normally an indication of the delivery time:
24 hours – KoiNet offers a so-called next-day
delivery service on selected products (i.e. where the total
order weight is under 3kg) but only for main centres in South
Africa. If all the items in your purchase are 24-hour
delivery products and the order is placed before 12h00 on a
business day (being Monday to Friday), and the delivery
address specified by you is located in a main centre, you
will receive it the following working day. Main centres
include any destination within a 50km radius of the following
cities: Pretoria, Johannesburg, Bloemfontein, Cape Town,
George, Port Elizabeth, East London, Durban, Pietermaritzburg
and Nelspruit. Delivery outside main centres is usually
within 3 working days.
Normal parcel mail - usually 5 to 10 business
Road courier - usually 5 to 15 business days
If it is not indicated it means delivery
method must first be cleared with the customer.
- Outside the borders of South Africa
Goods to the following international
destinations are sent as follows:
- African countries - delivery to a post office in such
African country only;
- All other countries - via airmail parcel post or via
courier (the costs of courier delivery usually being very
high and determined on an ad hoc basis).
Delivery usually takes place within 2 or
3 weeks after dispatch, however, seasonal peaks and delays at
customs is outside the control of KoiNet and deliveries may take
up to 12 weeks.
- Delivery periods are only regarded as having commenced upon
payment confirmation being received by KoiNet.
- If products with different delivery times are ordered
together, the product with the longest delivery time will
determine the delivery time of all the products in the order.
Should you thus wish to receive 24 hour products within 24
hours, for example, KoiNet recommends that you order such
products separately from the products requiring longer
- KoiNet makes every effort to ensure that the information
supplied on the Website is accurate. Where delays and out of
stock situations occur, every reasonable effort will be made
to inform you, the purchaser.
Pre-paid products will be handled separately, and will be
shipped when ready. Pre-paid orders are paid and handled
separately from normal purchased goods. You the basket will be
split into different orders, and you will be consulted
This section must still be completed in more detail but
usually the following inside South Africa::
- Door to door courier service - R135 or more
- Parcel mail with tracking - R40 for the first kilo, and R4
for each additional delivery.
- Econoparcel - R20.00 per item 458 x 324 x 100 mm up to 1
- Road freight - per quote
Save for certain exceptional cases (as listed below), Section
44 of the Electronic Communications and Transactions Act 25 of
2002 (“ECT Act”) entitles you to cancel any sale concluded on
this website within 7 days after date of receipt of the goods and
to obtain a full purchase price refund within 30 days thereafter,
subject to being charged by KoiNet, as the case may be, for the
return of the goods. You will thus be able to return certain
products that you are not satisfied with for any reason within
such 7 day period.
Section 42(2) of the ECT Act sets out all the exceptions to
the aforesaid ‘cooling-off right’. The exceptions include the
following products in respect of which NO cooling off period
- Items that reach you within the cooling off period and then
opened from its package.
- Books, magazines, newspapers and periodicals;
- Foodstuffs, beverages or other goods intended for everyday
consumption and delivered to a Purchaser’s home, residence
or workplace; and
- Products which by reason of their nature cannot be returned
or which are likely to deteriorate or expire rapidly.
You will only be entitled to a refund in respect of the
exceptions listed above in the event and to the extent that any
such refund is provided for under the express provisions of this
Refund Policy herein below.
If a product purchased is not delivered within the agreed
delivery period, or where no specific period was agreed, within
30 days after having purchased the Product, the ECT Act entitles
you to cancel such sale on 7 days notice to the seller of such
Should a product purchased be unavailable, the KoiNet thereof
must notify you and issue a full refund within 30 days after such
Save for any purchase of an item which cannot be cancelled
once purchased, you are entitled to cancel (either in whole or in
part) any sale without attracting any cancellation and/or
administration charges if you cancel prior to the packaging of
the products so sold. Cancellations can be effected by calling
KoiNet by phone (+27 82 440 6770 ) or facsimile (+27 68 518 8568)
or email (email@example.com) or online (cancellation notice)
Note: If timorously cancelled as aforesaid, you will be fully
refunded in respect of such cancelled sale (including delivery
charges), without any administrative or other charges being
payable; provided that, should a sale only be partially cancelled
and delivery charges as re-calculated on the value of the revised
order exceed the delivery charges as calculated on the original
order, you shall be liable for the amount of such excess delivery
These conditions do not apply to any live products and fish.
- GENERAL RULE: If, within 6 months after delivery of
a product to you,
you are entitled to either :-
- you find that the product is defective/faulty,
unsuitable for the purpose for which it was indicated in
the product description (or otherwise generally
intended), not legal, or not reasonably durable (based on
circumstances and product type) (hereinafter referred to
as being “Defective”); and
- you arrange to return such product to KoiNet for
inspection (at KoiNet’s expense) by notifying KoiNet
via email (to firstname.lastname@example.org) or via the phone (at +27
82 440 6770 ),
- and the product is subsequently found to indeed
but if the product is found,
- (a) have the product repaired or replaced at KoiNet’s
- (b) be fully refunded;
- NOT to be Defective, you will be liable for the costs
incurred in having such product returned to KoiNet and
then re-delivered to you.
Please note that the following issues/problems will NOT render
the product defective as aforesaid and will not entitle you to
any repair, replacement or refund:
- when the product is a living thing, or
- faults resulting from normal wear and tear;
- where you, or someone unauthorised to do so by KoiNet, has
altered or damaged the product;
- where an item not suitable for your child because of
his/her age, and it is used or damaged by such a child as is
reasonably obvious from the nature of the item;
- if damaged by water when it not expressly indicate that you
can use it in or under water;
- electronic equipment purchased by you which are not
compatible with your operating system and/or existing
hardware . Consequently, before purchasing any electronic
equipment that requires interfacing with you existing
hardware or software, please confirm that same is compatible
with your existing hardware and operating system. System
requirements are usually available on the manufacturer’s
- Products which shows evidence of (a) impact, sand, liquid
or moisture damage; (b) dropping, mishandling or tampering;
(c) battery or chemical corrosion; (d) damage caused by
connected equipment; or (d) use contrary to the applicable
Please view the special conditions pertaining to live fish
Applying to all goods except live products.
- Special Offers: If the product was ordered pursuant to a
“Special Offer” and such product is no longer being
offered at the special price, should you elect to have the
product repaired or replaced (as opposed to being refunded),
KoiNet will only be able to repair, not replace same.
- Equipment: When returning the product, the relevant
invoice and proof of payment must also be returned to KoiNet.
Assessments and repairs are carried out by the approved
repair centres and may take up to 6 weeks.
- Manufacturer’s Warranties/Guarantees: Certain products
may carry additional manufacturer’s warranties/guarantees
which are wider in scope, and/or longer in duration, than the
6 month warranty generally provided (as discussed above).
Consequently, if a defect is discovered AFTER 6 months from
delivery, you could still rely on the following:
- Equipment manufacturer guarantees are normally a 1 year
repair guarantee. KoiNet’s liability under such
Equipment Manufacturer Guarantee is restricted to the
costs of repair or replacement of faulty goods or
granting of a credit at the sole discretion of KoiNet and
its suppliers after investigation and/or testing of
- All Equipment Manufacturer Guarantees are immediately
null and void should any equipment be tampered with, or
the seals on equipment be broken by anyone other than the
manufacturer’s representative, or the goods be operated
outside the manufacturer’s specifications.
- Under no circumstances will KoiNet be liable for any
damage arising from any misuse or abuse of the goods.
- To obtain service under this warranty, the product
together with the original invoice and proof of payment
must be sent back to KoiNet.
- The Equipment warranty set forth above does not cover
- routine cleaning or normal cosmetic and mechanical wear
- damages, defects or unsatisfactory performance caused by
the attachment of accessories not produced by the same
company as the product purchased; or
- damages, defects or unsatisfactory performance caused by
repairs performed by any party other than a facility
authorized by KoiNet.
Products which are NOT defective, damaged or unsuitable as
discussed above, but which you want to return for whatever
reason, can be returned within 7 days from delivery, as explained
above under ‘Cooling Off Period’.
Products must be returned in their original, un-opened
packaging to be able to be returned for a refund.
This does not apply to living things for which special
conditions are listed below
Should you be entitled to a refund for any reason, such refund
a) in the case of payment having been made by credit card ks
account as the case may be, provided that if you are refunded
on a credit card in respect of only a portion of any order
placed by you, then any subsequent refunds processed in respect
of that order will be credited to your KoiNet shopper profile
in accordance with (b) below;
b) in other instances, be credited to your KoiNet shopper
profile, in which case you have the right to request that the
funds be paid into your bank account, being your bank account
as reflected on KoiNet’s records. KoiNet will not, in this
Live fish can not be returned willy-nilly to use and will not
be accepted for return delivery from any party . If you
have a valid claim and were misled in some way, we may offer a
discount and try to come to an agreement, but for biosecurity
reasons fish can not be taken back and sold to another customer.
It will either have to be destroyed or we need to come to an
agreement which may include the option for you to keep the fish.
Fish are guaranteed for minimum period of 7 days after arrival in the country if
pre-paid import orders, and/or 7 days after delivered from a
local source. Despite this guarantee you are to keep records and
photo's to substantiate your claim. We will endeavor to
compensate you for any losses should it can be proven than the
fish were NOT in contact with third party fish for the entire
period and that proper precautions were taken. All dead fish must
be photographed and kept in a freezer until the claim is
Failure to provide proper records and failure to contact
KoiNet immediately, may render this guarantee or subsequent claim
null and void.
However, this guarantee can not be enforced while the fish is
in the hands of a third party or while KoiNet cannot control the
handling of the fish. The customer must accept that he is buying
a living fish with all the uncertainty that it brings, and that
he accepts full responsibility and barring mishandling,
negligence, accidents and mishaps, he has no claim against
KoiNet endeavours to take all the precaution necessary to
deliver a healthy fish to the customer.
Refunds for Koi buying trips are treated in a special,
The Base Price is a non-refundable charge, but if for unforeseeable reasons you cannot go ahead with the journey, please contact us as soon as possible - there is always a chance that someone else can take over the space, in which case you can be refunded.
The Other, third party charges are subject to the providers terms and conditions. We will make any afford to recover such charges. All charges recovered in this way will be credited to you. We also prefer to buy air tickets with a refund clause to protect you, but if you insist on the lowest possible flight rates, except that the risk is yours if you have to cancel or change.
Last Updated on 9/2/2012
Should you have other questions or concerns about these
policies, please contact us. .