Terms & Conditions

Terms & Conditions for Live Fish

We have been involved with be business of importing and supplying Japanese koi to hobbyists countrywide since 1995. We understand the nature of fish and how to keep them stress-free and happy. We offer a limited guarantee subject to the following Special Conditions to the live fish we supply.

The fish is sold "as is" and KoiNet cannot be responsible for any innate condition the fish may have. We understand our responsibility to maintain our stock of live fish in a healthy condition and deliver such fish to you, the Customer. We do not shy away from our responsibility.

You buy live fish from KoiNet on that express condition that once the fish is placed in your hands, the risk and responsibility passes to you. It is your responsibility to provide adequate care for their well being and survival. We cannot control the conditions under which you place the fish and cannot accept responsibility for your actions, your handling or the environment you created for the fish. 

Live fish cannot be returned to us and will not be accepted for return delivery from any party. If you have a valid claim and/of were misled in some way, we may offer a replacement, or discount and try to come to an amicable agreement, but for biosecurity reasons fish cannot be taken back and sold to another customer. It will either be destroyed or we need to come to an agreement which may include the option for you to keep the fish.

Fish are guaranteed for a period of 5 days after arrival in the country if prepaid import orders, or 5 days after delivered to us from a local source. This guarantee is carried by our supplier and it is for KoiNet to communicate with the supplier should any problems arise. Shipments of fish are either delivered directly to the client or maintained in our quarantine system where they will remain for a minimum of 7 days. While in quarantine the are prophylactically treated for parasites. They are also stress-tested for signs of known viruses which is then laboratory identified if needed. While in our care we take full responsibility for their safekeeping and health. When delivered from our facility such fish carry a 5-day guarantee from date of delivery to the client.

Despite this guarantee you are to keep records and photos to substantiate your claim and must be able to provide detailed record thereof. Any claim will be relayed back to original supplier. We/he will endeavor to compensate you for any losses should it can be proven than the fish were NOT in contact with third party fish for the entire period of this guarantee and that proper precautions were taken against pathogens. All dead fish must be photographed, photo’s date-stamped and fish kept in a freezer until the claim is finalized. 

This guarantee is limited to supplying a fish of equal value excluding the costs involved with transport and delivery to you.

Failure to provide proper records and failure to contact KoiNet immediately will render this guarantee or subsequent claim null and void. Our supplier and breeders prescribe these conditions and we to not argue.

We buy directly from the breeders with whom we have built a close and trustworthy relationship over the years. We have been with our Japanese agent since 1995. We deliver the best koi for their price and we endeavor to maintain that standard. KoiNet is not the breeder, and can never be responsible for the performance of the fish as they age in your care and under your conditions. Whether quality improvement or degradation; growth or growth rate; colours fading or improving; develop deformities or any other condition of an innate or genetic or environmental origin.

This guarantee cannot be enforced while the fish is in the hands of a third party and while KoiNet cannot control the handling of the fish. The customer must accept that he is buying a living organism with all the uncertainty that it brings, and that he accepts full responsibility, and barring mishandling, negligence, accidents and mishaps on our part, he has no claim against KoiNet.

KoiNet endeavors to take all the precaution necessary to deliver a healthy fish to the customer. We are experienced in fish keeping and will not do otherwise but care for the well being for fish in our care. That is our priority - to deliver a healthy fish to you.

2013, 2017, Updated March 2020